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Mountains
of Mourne Country Cottages Ltd
Hanna's Close, Kilkeel,
County Down,
Northern Ireland BT34 4AH
Telephone & Fax: +44 (0)28 417 65999
E-mail: mourne.cottages@dnet.co.uk |
Welcome
| Rates | View the Cottages | Booking
Inquiry
Booking
Terms and Conditions
These terms and conditions set out the basis on which the cottages are let. Please read them carefully as your signature
on the booking form confirms that you have read, understood and accepted these conditions.
Choosing
your cottage
The descriptions of the cottages have been prepared to cover the main points only. If you require
further information, you should contact the manager.
Starting
day
Normally our holidays, of one week or longer, start on a Saturday. Weekend and short breaks have varying starting days.
We assume that you will arrive at 4 pm on the first day of your holiday and leave by 11am on the last. There is
flexibility in these times so if you wish to change them, contact the manager.
Capacity
of each cottage
The website and our printed brochure specify the number which each may sleep.
Bookings
& Payments
When you have decided on your cottage and dates, check on availability by telephone, fax, e-mail or by using our online Booking
Enquiry form. When you have received our confirmation that your chosen cottage is available, print out the Booking
Enquiry form, sign and post it to us, together with the booking deposit. On receipt of your deposit, we will issue you
with a 'Booking Confirmation and Receipt' which will detail the cost of your holiday and the amount outstanding.
Cheques
should be made payable to ‘Mountains of Mourne Country Cottages’ and crossed “a/c payee only”.
Once our Booking Confirmation has been
issued, you become responsible for the total cost of the holiday. The balance is due six weeks before the starting date of
your holiday. If you fail to complete payment on time, this will result in cancellation charges being levied as detailed
below.
Cancellation
charges
If you are forced to cancel your holiday, please contact us at once, and confirm in writing. Your cancellation
becomes effective on receipt of your written instructions. You are then liable for cancellation charges as follows:
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More
than six weeks before starting date:
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Booking
deposit
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28
- 42 days before starting date
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65%
of total cost of holiday.
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15
- 27 days before starting date
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75%
of total cost of holiday
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1
- 15 days before starting date
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100%
of total cost of holiday
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Cancellation by M.M.C.C.
Mountains of Mourne Country Cottages Ltd. reserves the right to cancel a holiday up to six weeks before the starting
date of that holiday. In such circumstances we will do our best to offer you an alternative holiday of equivalent
standard, or a refund of all money paid to that date.
Your
responsibilities
You are responsible for the cottage and its contents for the duration of your holiday, and are expected to take all
reasonable care of it during that time. The cottage and its contents should be left clean and tidy at the end of
your holiday. You are responsible for any damages or breakages caused by you or your party during your stay in the
cottage, and these should be reported to the manager as soon as possible.
Our
responsibilities
If you or any member of your party suffers death, illness, injury, loss or damage as a result of any failure to perform
or any improper performance of any part of our contract with you, we accept responsibility. We accept no responsibility
where any of the above events are attributable
Our liability
Our liability to you (except in the case of damages or personal injury), is limited to
twice the price of the holiday paid by you.
Complaints
If whilst on holiday, you are not satisfied with the standard of the cottage provided,
you should immediately contact the manager or the representative of Mountains of Mourne Country Cottages Ltd. with your
complaint. If you feel that the matter has not been resolved to your satisfaction, put your complaint in writing within twenty
eight days of the end of your stay in the cottage.
Insurance
No insurance cover is included in the cost of your holiday. We would recommend that you
consider taking out personal cover to protect you against cancellation, loss of personal items, etc.
Changes to our
operation
We will do our utmost to ensure that any changes to our operation which may affect your holiday are notified to you as
soon as possible.
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Further info:
Willie Annett, Manager
Mountains of
Mourne
Country Cottages Ltd
Hanna's Close,
Aughnahoory Road, Kilkeel, County Down,
Northern Ireland BT34 4AH
Telephone & Fax: +44 (0)28 4176 5999
E-mail: mourne.cottages@dnet.co.uk
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